Refund policy
Return & Refund Policy
At Lumière & Co., your satisfaction is our priority. Please read our policy carefully before making a purchase.
All Sales Are Final Due to the nature of our beauty and skincare products and international shipping logistics, we do not accept physical returns. We encourage you to review product descriptions carefully before purchasing.
Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at marian_lovett05@msn.com. Include your order number and a clear photo of the issue. We will offer you either:
- A full refund to your original payment method, or
- A free replacement sent to you
Refund Processing Approved refunds are processed within 5–7 business days and will be returned to your original payment method.
Non-Refundable Situations We are unable to offer refunds for: change of mind, incorrect address provided by the customer, or delays caused by customs or shipping carriers.
Contact Us For any questions about your order, please reach out to us at marian_lovett05@msn.com or through our Contact Us page. We're happy to help!